Terms and Conditions
We do our best to accurately estimate when
items will be dispatched from our distribution centre here at
mickwall.com. Estimated dispatch dates are based on several
factors, including your destination address and how quickly we
can obtain and package items for dispatch.
Our estimated dispatch dates are always a
range of dates. It is entirely possible for an item that has
not been dispatched by the beginning of the date range to still
arrive within our delivery estimate.
We calculate delivery estimates by taking
our estimated delivery dates and adding the time it takes a
package to travel from our distribution centre to your
destination address.
Please Note: the
total delivery time (from when you place your order to when it
arrives) for a UK Delivery is 2-5 days. International
deliveries will vary according to that countries import
regulations.
When a postal carrier returns an
undeliverable package to us, we issue a refund for the items
price only (delivery charges are not refundable).
We are unable to re-send packages that are
returned to us as undeliverable. If you would still like to
purchase those items, you’re welcome to place a new order
on our website stating a different address.
If you suspect your order cannot be
delivered as addressed and you have not received confirmation
of its return or refund after four weeks from the estimated
delivery date, please contact us at csmail@mickwall.com
Why was my package undeliverable?
Our carriers may deem a package
undeliverable for one of the following reasons:
Incorrect Address. If the address is
incorrect or outdated, the package is typically returned to us
by the carrier or the unintended recipient. Please double-check
your address carefully when placing a new order.
If a BFPO address is entered as an
international address, the package will not reach its
destination. We cannot deliver to post office box addresses.
Address Format. If a post office box
address was entered in a format our system does not recognise,
the package may accidentally be dispatched via a carrier that
cannot deliver to a post office box.
Other Address Problems. If the order is
being dispatched to a prison, there may be delivery
restrictions associated with the items or carriers. These
restrictions are determined by each institution and may vary.
Failed Delivery Attempts. Most of our
carriers make three attempts to deliver a special delivery
package. Packages that contain more than 50 GBP of items will
always require a signature; otherwise, it is generally at the
driver’s discretion to determine whether a signature is
required. If the driver feels it is best to obtain a signature
and no one is present to accept the delivery after three
attempts, the package will be returned to us.
Refused by Recipient. If a gift recipient
is not expecting a gift, they may refuse the package if they
believe it was sent to them in error. If you want to place a
new order for the gift, you may want to let the recipient know
that a surprise is on the way.
In rare cases, it is also possible that
the address label became illegible during the delivery process.
Cooling-off Period
1. Purchases
By law, customers in the European Union
have the right to withdraw from the purchase of an item within
seven working days of the day after the date the item is
delivered. To cancel your purchase within the seven-working-day
cooling-off period, please email our customer support at csmail@mickwall.com
Please note: that
we cannot accept returns if you deliver them to us by hand.
For your protection, we recommend that you
use a recorded-delivery service to insure we receive the
returning item.
Please note:
that you will be responsible for the costs of returning the
items to us unless we delivered the item to you in error, or if
the item is damaged or defective. In this situation please
contact csmail@mickwall.com first.
You should be aware that once we begin the
delivery process you will not be able to cancel any contract
you have with us for additional services carried out by us.
As soon as we receive notice of your
cancellation of this order, we will refund the relevant part of
the purchase price for that item, we cannot refund any
priority, express, courier component or any of the postage
charges.
Other statutory rights
For more information about your other
statutory rights, please visit the Department of Trade and
Industry’s Consumer Gateway website at: http://www.consumerdirect.gov.uk/
Our Refunds Policy
This page describes how we calculate
refunds and outlines our policy on refunds. Our refunds policy
does not affect your statutory rights. Some notes about refunds:
When you send your item back to us
we’ll process the returned item then notify you via
e-mail of your refund. You can expect a refund in the same form
of payment originally used for purchase within three weeks of
our receiving your return.
How Refunds Are Calculated
Items returned because they are damaged,
defective or incorrect
If you are returning an item because of an
error on our part or, in accordance with our returns policy,
because it is damaged or defective, we will refund the delivery
charges incurred in sending the item to you but cannot pay your
costs of returning it to us.
Mickwall.com will check all items returned
as damaged or defective. In the event we find no fault, we
reserve the right to re-charge you for the item/s and to
recover our fees and expenses from you.
Items returned within the seven-day
cooling off period
By law, customers located in the European
Union also have the right to withdraw from the purchase of an
item within seven working days of the day after the date the
item is delivered.
We will not refund the cost of your costs
in returning the item to us and other services provided to you
in connection with your purchase unless you return the item to
us because of an error on our part or because it is defective.
Mickwall.com reserve the right to reject
any purchase or potential purchase for any reason at the
discretion of mickwall.com
Privacy and Legal
All material contained on the MickWall.com
website is covered by a disclaimer and protected by UK and
international copyright laws.
1. Acceptable Use: You may only use this
website in accordance with these Terms and Conditions and, in
any event, for lawful and proper purposes which includes
complying with all applicable laws, regulations and codes of
practice within the UK or other jurisdiction from which you are
accessing this website.
In particular, you as a user agree that you
will not: Post, transmit or disseminate any information on or
via this website which is or may be harmful, obscene,
defamatory or otherwise illegal;
Use this website in a manner which causes
or may cause an infringement of the rights of any other;
Use any software, routine or device to
interfere or attempt to interfere electronically or manually
with the operation or functionality of this website including
but not limited to uploading or making available files
containing corrupt data or viruses via whatever means;
Deface, alter or interfere with the front
end ‘look and feel’ of this website or the
underlying software code;
Take any action that imposes an
unreasonable or disproportionately large load on this website
or related infrastructure;
Obtain or attempt to obtain unauthorised
access, via whatever means, to any of our networks.
Not reproduce, download, store in any
medium, distribute, transmit or retransmit or manipulate any
text and/or photograph except for the purposes of research or
private study. Reproduction for any other purpose is not
permitted without written permission which must be obtained in
advance from the publishers:
M&G Publishing Ltd
MickWall.com PO Box 47241 London W7 3YE
2. Links to other websites: This website
may include links to other Internet sites. We do not endorse
any such websites and we are not responsible for the
information, material, products or services contained on or
accessible through those websites. Your access and use of such
websites remains solely at your own risk. You may only link to
this website with our express written permission. We expressly
reserve the right to withdraw our consent at any time to a link
which in our sole opinion is inappropriate or controversial.
3. All brand names publishing activities
and trademarks used on these webpages are the trademarks,
service marks or trade names of their respective holders.
4. The constituent bodies of MickWall.com
make no warranties or representations about the accuracy of any
information on this website or any other website to which it
may be linked. The information contained in these pages is for
general information only and the constituent bodies of
MickWall.com shall not be liable for the accuracy, quality or
completeness of any information contained in this website.
5. You are granted access to these pages
conditional upon your agreement to indemnify the constituent
bodies of MickWall.com and not to hold them liable in any way
for the results of any action you may take based on the
material contained herein.
6. MickWall.com does not disclose personal
information to third parties.
Data collected by this website will be used
to:
a. Administer and enhance the site and
service;
b. Take and fulfil customer orders;
c. Only disclose information to
third-parties for goods delivery purposes.
7. English law governs all matters between
us in relation to this website and all claims or disputes
arising out of or in connection with this website shall be
subject to the exclusive jurisdiction of the courts of England
and Wales.
Copyright
© Mick Wall 2006. The right of Mick
Wall to be identified as the author of this work has been
asserted by him in accordance with the Copyright, Designs and
Patents Act 1988.
